Terms and Conditions
General Aspects
1. General Aspects
Welcome to Boutique Matara. This document establishes the Terms and Conditions that govern the use of our lodging services and stays at our facilities. By confirming a reservation and/or entering our establishment, the guest declares to have read, understood, and fully accepted the conditions described below, protected under the regulations in force in the Republic of Peru.
2. Lodging Services
Boutique Matara offers temporary accommodation (lodging) services. Our value proposition focuses on providing a warm, personalized, boutique-style experience. The images on our website are for reference purposes only; furniture or room layouts may vary slightly depending on the assigned room.
3. Check-in and Check-out
Check-in: From 11:00 AM onwards.
Check-out: Until 10:00 AM.
Early Check-in or Late Check-out are subject to availability and may incur additional charges. If the guest does not vacate the room at the established time without prior notice, the Establishment reserves the right to charge for an additional night or remove the luggage to a secure storage area.
4. Guest Obligations and Conduct
Identification: Due to security requirements and Peruvian migration regulations, every guest (including minors) must present an original and valid ID (DNI), Passport, or Foreign Resident Card (Carné de Extranjería) at the moment of Check-in.
Minors: In compliance with Peruvian laws for the prevention of child exploitation (Law No. 29408), all minors must be accompanied by their parents or legal guardians. If not traveling with their parents, a valid notarized authorization must be presented.
Prohibitions: Smoking is strictly prohibited in rooms and enclosed areas (Law No. 28705). In case of non-compliance, a deep-cleaning penalty of [insert amount, e.g., 50 USD] will be applied. Furthermore, unregistered guests are not allowed in the rooms without authorization from front desk.
5. Responsibility for Valuables
Boutique Matara is not responsible for the loss, theft, or damage of jewelry, money, electronic equipment, or other valuables left in the rooms. We highly recommend using the available safety deposit boxes.
Reservation, Payment, and Cancellation Policies
1. Reservation Confirmation
All reservations are considered confirmed only when Boutique Matara has received a deposit corresponding to 50% or 100% of the total value of the stay, depending on the selected rate. Upon receiving the payment, we will send a confirmation email that will serve as proof.
2. Payment Methods
We accept payments via bank transfers, credit/debit cards (Visa, Mastercard, American Express), and cash. For charges in US Dollars (USD) paid in local currency (Soles - PEN), the Establishment's internal exchange rate on the day of payment will apply.
3. Cancellation and Refund Policy
The cancellation scheme depends on the type of rate booked:
Standard Rate (Flexible):
Cancellations requested more than 15 calendar days prior to the arrival date: 75% of the prepayment will be refunded (minus bank fees and commissions).
Cancellations between 14 and 7 calendar days prior to the arrival date: A penalty equivalent to the cost of the first night will apply, or 50% of the deposit will be retained.
Cancellations less than 7 days in advance: No refunds will be given, and 100% of the payment made will be retained.
Non-Refundable Rate (Promotional): Reservations under this rate do not allow modifications, cancellations, or refunds under any circumstances. The 100% charge is processed at the moment of booking.
4. No Show Policy
In the event that the guest does not arrive on the scheduled check-in date (No Show) without prior notification, the reservation will be canceled and Boutique Matara will retain 100% of the payment received as a penalty, without the right to any claim or refund.
5. Reservation Modifications
Any request for modification (change of dates, room type) is subject to availability and potential rate variations. It must be requested in writing to the reservations email at least 7 days in advance.
6. Force Majeure
In verifiable cases of force majeure, strikes, natural disasters, or flight cancellations that prevent arrival in Cusco, Boutique Matara will evaluate the possibility of rescheduling the reservation without penalty (subject to availability and seasonality); however, no cash refunds will be issued if the cancellation falls within the penalty periods.