Privacy Policy

1. Legal Framework
In accordance with the provisions of Law No. 29733, the Personal Data Protection Law in Peru, and its Regulations (Supreme Decree No. 003-2013-JUS), Boutique Matara guarantees the security, confidentiality, and lawful processing of personal data provided by our guests and users of our website.

2. Identity of the Data Bank Owner
The entity responsible for processing your data is JP INVERSIONES TURISTICAS S.A.C, with Tax ID (RUC) No. 20611783630, and its registered address at Matará Street No. 377 - Cusco, Peru.

3. Purpose of Data Processing
The personal data (name, ID/passport, email, telephone number, payment card details, among others) provided by guests through our website, emails, OTAs (online travel agencies), or in person, will be used exclusively for the following purposes:

To process, manage, and confirm your accommodation reservation.

To comply with legal, tax, and migration obligations required by Peruvian authorities (e.g., MINCETUR, SUNAT, Migraciones).

To offer personalized attention during your stay.

To send satisfaction surveys, billing, and payment processing.

Optional: To send newsletters, offers, and promotions (provided that the user has checked the consent box for marketing purposes).

4. Security and Confidentiality
Boutique Matara has adopted the necessary technical, organizational, and legal measures to guarantee the security of personal data and to prevent its alteration, loss, unauthorized processing, or access. Your data will not be sold, rented, or transferred to third parties unrelated to the service, except under legal requirement or judicial mandate.

5. ARCO Rights
As the owner of your personal data, you have the right to access, rectify, cancel, and oppose (ARCO Rights) the processing of your data. To exercise these rights, the user must send a written request to mataragreenshotel@gmail.com, attaching a copy of their identity document and specifying the right they wish to exercise. We will respond to your request within the timeframes established by Peruvian law.

6. Virtual Complaints Book (Libro de Reclamaciones Virtual)
In compliance with the Consumer Protection and Defense Code (Law No. 29571), we provide our guests with a Virtual Complaints Book, which can be accessed through the link provided on our website to register any complaints or claims related to our services.

7. Modifications to the Privacy Policy
Boutique Matara reserves the right to modify this Privacy Policy at any time to adapt it to new legislative or jurisprudential developments. Any modifications will be duly published on our official website.